Frequently Asked Questions
Everything you need to know about your luxury shopping experience with Esposa Group.
What is the standard shipping time for international orders?
We offer worldwide shipping. International orders typically arrive within 7 to 10 business days, depending on your location and customs processing times.
Can I request a custom fitting for bridal and evening wear?
Yes, Esposa Group specializes in personalized tailoring. You can book an appointment at any of our physical boutiques for a professional fitting to ensure your garment fits perfectly.
What is your return and exchange policy?
Items can be returned within 14 days of delivery, provided they are in original condition with all tags attached. Please note that custom-made or altered garments are final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart. If you are between sizes, our stylists recommend choosing the larger size for easier alterations.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers for high-value purchases.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.